Frequently Asked Questions
Everything you need to know about Space Between Entertainment
What is the standard shipping timeframe for orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 14-21 business days depending on the destination.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unopened condition. Please contact our support team to initiate a return or exchange request.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship your products internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How do I contact customer support for order issues?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing support@spacebetweenent.com. We aim to respond to all inquiries within 24 hours.